5 Reasons KCAV Clients Stay with Us (While Others Switch AV Providers)

Success in today’s digital world depends on seamless, high-quality audiovisual (AV) technology, making choosing the right AV partner a key factor in long-term performance. A reliable AV partner ensures your organization has the right tools, expertise, and support to stay ahead. When you choose right, you benefit from consistent service, customized solutions, and a team that understands your unique needs.

With a trusted AV partner, businesses and schools can maximize efficiency, reduce downtime, and adapt to new technology with ease. Ongoing support, system upgrades, and professional training ensure you’re always operating at peak performance. Constantly switching providers can lead to disruptions, higher costs, and compatibility issues, slowing down growth. Therefore, AV provider retention rates are one of the key factors you should consider when looking for an AV technology company.

By prioritizing how you select an AV provider, you create a stable foundation for success, allowing your organization to focus on collaboration, engagement, and innovation without technological roadblocks.

Keep reading to learn why KCAV customers stay loyal—and why organizations might switch AV providers!

Top 5 Reasons for KCAV Customer Loyalty

When it comes to AV technology, trust and reliability are everything. At KCAV, we take pride in the lasting relationships we’ve built with our customers over many decades.

Here are the top five reasons why KCAV customers remain loyal year after year:

1. More Than 70 Years of AV Experience

It’s difficult to find an AV company with more experience and history than us! Kansas City Audio-Visual (KCAV) was founded in 1953 by Milton “Mickey” Adler. From the very beginning, Mickey was passionate about providing innovative AV solutions to businesses and schools in Kansas City and the surrounding region. KCAV is still a family-run business to this day, firmly retaining the three principles Mickey founded the company on: taking care of and appreciating customers, being fair and honest in all business practices, and working hard today so that the future will take care of itself. KCAV’s acquisition of Engaging Technologies in 2018 allowed KCAV to expand our service area further into Nebraska and Iowa. Today, KCAV is one of the largest AV suppliers in the Midwest. Customers place their trust in us because of our long, reliable legacy.

2. Diversity of Customers

Many AV companies only specialize in one type of customer—but not KCAV! Thanks to our history and highly skilled team of technicians, we’re able to offer the latest AV technology to a variety of customers. This includes businesses of all sizes, K-12 education, and higher education institutions. We don’t take a one-size-fits-all approach to what we do. Instead, we closely work with our customers to develop customized solutions for their unique needs, spaces, and budget. Our goal is to make sure you’re well-equipped with AV technology that will last you well into the future and can easily be scaled up as needed. Testaments to our ability to provide top-tier AV services to a variety of customers include our membership in the PSNI Global Alliance and our partnership with eMINTS.

3. Cutting-Edge AV Solutions

From the beginning, KCAV has been at the forefront of innovative audiovisual technology. We offer a broad range of cutting-edge AV technology for our customers, which allows for very customized and scalable solutions. Some of our most innovative technologies include interactive displays and classroom virtual reality (VR). Other AV solutions include video conferencing technology for hybrid learning and hybrid workspaces, modern collaboration technology, advanced audio systems, high-definition displays like projectors and screens, security technology, and much more. We want to make sure your business or school has everything it needs to be an engaging, collaborative, and productive space in the 21st century and beyond.

4. Extensive AV Services

Aside from our technology solutions, KCAV also provides an extensive array of AV services that can be difficult to find elsewhere. Our sales and service division provides in-person consultations and free, onsite demonstrations of our AV technology, along with three different levels of hourly service for existing KCAV customers. Our AV experts lend their skills and knowledge to integrated systems and design, including both a dedicated consultant and project manager for every AV installation project. You’ll also be hard-pressed to find an AV provider with more AV technology certifications than KCAV. Finally, we even offer professional development and training for your teams so they can have the necessary skills and confidence to maximize the opportunities of your AV technology.

5. Personalized Customer Service

Finally, what speaks the most to KCAV customer loyalty is our unparalleled customer service. We have a total of five offices throughout the Midwest. Whether you want to discuss new AV projects or require technician services, our sales and service members are ready and willing to help. We’re always just one phone call away. Our long-term clients stick with KCAV because they know they’ll receive personalized care every time.

Why AV Customers Switch Providers

So, why do some AV customers switch providers? Unfortunately, not everyone is lucky enough to start off their audiovisual journey with KCAV. 

Customers often leave AV providers who:

• Lack enough history and experience
• Only serve specific types of customers
• Aren’t willing to work within their customers’ budgets
• Provide outdated or unreliable AV technology solutions
• Don’t have technicians with the necessary certifications
• Offer very limited AV services like repairs and training
• Neglect their customer service and are difficult to contact

The list could go on!

Before you dive head-first into working with any AV provider, it’s important to do your research. Ask up front for things like examples of their work, a list of certifications, real customer reviews, and details about repair and service policies. There should be no surprises when it comes to your chosen AV solutions provider. If there are, then it’s time to switch to a trusted partner like KCAV.

Get the Quality AV Solutions and Service You Deserve with KCAV

If you’re ready to jump into the future, KCAV is here to make it happen with our industry-leading AV technology and unrivaled service.

Contact us today to kick-start your AV transformation!